Sales (repairs at the bottom of this page)
1. Our ambition
Our ambition – We are a small label. We strive to take care of every step we make. We depend on the materials we find.
Every piece is one of a kind, once sold we can’t produce the exact same color. But there are always several colors in stock. On request we can send you some leather samples so you can pick your favorite.
2. Our commitment
Our commitment – All items are made to order. We only use recycled leather and it’s handcrafted in the Netherlands in our own atelier.
3. Payment
Payment – Payment by Ideal is due in full at time of order. You can also choose to pay by bank transfer and is due in full at time of order. Shipping starts when payment clears and when your bag is finished.
4. Shipping
Shipping – Each creation is made to order with a turnaround time of 1-2 weeks from cleared payment. Bags are shipped by TNT Post. Living in the west of NL? Your package will be deliverd by a handsome guy on a motorcycle. ( Except for snowy winter days )
Expect 1-3 business days for delivery in the Netherlands and 6-11 business days for delivery outside of the Netherlands. International shipping: We’re not responsible for taxes and duties that may incur. Please check your customs policies to ensure safe delivery.
5. Custom orders
If you love a particular creation but would like it in a different color that is available in another style, contact us : info@studio-april.nl If the leather is available for the style you like, we gladly set up a custom listing for your purchase.
6. Refunds & Exchanges
If you are unhappy with your purchase, you may return it within 3 days of its delivery. We’ll check the item, and send you the payment in return. Funds due should appear on your bank statement within 5-10 working days (Please note that refund times are dictated by the card issuers and are outside our control)
Shipping charges are covered both ways by customer. Items must be shipped with tracking confirmation and an email with the tracking must be sent to us within 3 days of receiving the item.
Discounted and sale items are final sales and non-returnable.
All creations are checked with total care and inspected before shipment; please message us the day of delivery if you find flaws when you receive the package. We can work something out!